EU Digital Services Act — Single Point of Contact

Status: Ship-ready draft — pending TODO-USER placeholders. Last updated: 2026-05-27. Owner: Legal.

This document satisfies the contact-point obligations of the EU Digital Services Act (Regulation (EU) 2022/2065), Articles 11 (authorities) and 12 (recipients of the service).

It is the canonical source of contact information; the privacy policy (privacy-policy.md §14) and in-app privacy page (../../../web/privacy.html) link back here.

1. Service identification

• Service: AlcheMagic (iOS).
• Provider (legal entity): <!-- TODO-USER: legal entity name -->
• Jurisdiction of incorporation: <!-- TODO-USER: jurisdiction -->
• Registered office (postal address): <!-- TODO-USER: postal address -->
• Registration number: <!-- TODO-USER: company registration number, if any -->
• VAT identifier: <!-- TODO-USER: VAT ID, if any -->
• Hosted privacy URL: https://arcaneduck.com/legal/privacy
• Hosted ToS URL: https://arcaneduck.com/legal/terms

2. Single point of contact for authorities (DSA Art. 11)

Member-State authorities, the European Commission, and the European Board for Digital Services may contact us through this channel:

• Email: <!-- TODO-USER: dsa-authorities@example.com -->
• Postal: as in §1.
• Languages we accept: English. We also accept written correspondence in <!-- TODO-USER: any additional languages, e.g. official language of jurisdiction of incorporation -->.
• Response time SLA: 14 days for non-urgent requests. Urgent law-enforcement requests acknowledged within 48 hours.

This contact point is for authorities only. End-user requests go through §3.

3. Single point of contact for users / recipients of the service (DSA Art. 12)

Any user, authority representing users, or third party may contact us about content moderation, illegal content notices, or other DSA-related matters:

• Email: <!-- TODO-USER: dsa-users@example.com -->
• Postal: as in §1.
• Languages: English. We also accept <!-- TODO-USER: additional languages -->.
• In-app: Settings → About → Contact (links to mailto with the address above).

For privacy-specific requests (data access, deletion, etc.), use the channels in dsar-procedure.md. For purchase / refund issues, see refund-policy.md.

4. Legal representative in the Union (DSA Art. 13)

DSA Art. 13 requires non-EU providers offering services in the EU to designate a legal representative established in a Member State.

• Status: <!-- TODO-USER: "Established in the EU" OR "Non-EU; representative designated below" -->
• Legal representative (if non-EU provider): <!-- TODO-USER: representative name + address, or "N/A — provider established in the EU" -->
• Contact for representative: <!-- TODO-USER: representative email -->

The legal representative is jointly liable with the provider for compliance with the DSA.

5. Submitting a notice of illegal content (DSA Art. 16)

Although AlcheMagic does not host user-generated content at launch (no chat, no forums, no shared levels), the Art. 16 notice procedure is available for any future content channel:

1. Email <!-- TODO-USER: dsa-users@example.com --> with subject line "DSA Art. 16 notice".
2. Include: (a) sufficiently substantiated explanation of why the content is illegal; (b) clear indication of the exact electronic location of the content (URL, screen, in-game id); (c) your name and email (anonymous notices accepted for content related to GDPR Art. 8 — children); (d) a statement of good-faith belief that the information is accurate.
3. We acknowledge receipt within 48 hours and decide within 14 days, longer for complex cases (we will tell you).
4. Both the notifier and the affected user can challenge the decision via §6.

6. Internal complaint-handling system (DSA Art. 20)

If you disagree with a moderation decision, you can file a complaint within 6 months of the decision:

• Channel: email <!-- TODO-USER: dsa-users@example.com --> with subject "DSA Art. 20 complaint".
• Decision SLA: 14 days. We notify the complainant in writing.
• Escalation: unresolved disputes can be referred to a certified out-of-court dispute settlement body under DSA Art. 21, or to the relevant Digital Services Coordinator of your Member State.

7. Transparency reporting (DSA Art. 15, 24)

We publish annual transparency reports listing:

• Orders received from Member-State authorities.
• Notices submitted under DSA Art. 16.
• Content moderation decisions and complaints.
• Average response times.

First report due: 12 months after AlcheMagic crosses the DSA "intermediary service" threshold in the EU. Published at: https://arcaneduck.com/legal/transparency-report.

8. No advertising

AlcheMagic does not show advertisements at launch. DSA Art. 26 (advertising transparency), Art. 28 (protection of minors), and Art. 39 (very-large-online-platform — VLOP — obligations) do not currently apply.

If we add advertising in the future, we will update this document and the privacy policy before the feature ships.

9. Crisis protocol (DSA Art. 36, 48)

We are not a Very Large Online Platform (VLOP) or Very Large Online Search Engine (VLOSE). DSA crisis-response obligations under Art. 36 / 48 do not currently apply.

10. Changes to this document

Material changes (new legal entity, new representative, new contact channel) are announced in-app on next launch and via update to the hosted DSA contact URL: https://arcaneduck.com/legal/dsa.